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- Only $29.95 vs. $99.83 (retail)

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Discount

-70%

Last Chance

Last day to Grab this BIG Promo

- Only $29.95 vs. $99.83 (retail)

- Available Online Only

- While supplies last

GET -70% DISCOUNT

BLACKSMITH HERITAGE AT YOUR FINGERTIPS: SATORI CHEF KNIVES

BEAUTIFUL AND UNIQUE SATORI KNIVES ARE ESSENTIAL FOR EVERY CHEF

We designed the most exceptional chef’s kitchen knife the world has ever seen. People around the world demanded a special knife with more control and balance and we delivered


Satori chef’s knife features a precision, laser-carved index finger hole for superior control. The blade is composed of high quality stainless steel ensuring a sharp, quality knife for the years to come. Premium oak wood handle is probably the most comfortable and secure handle ever created.

BEAUTIFUL AND UNIQUE SATORI KNIVES ARE ESSENTIAL FOR EVERY CHEF

We designed the most exceptional chef’s kitchen knife the world has ever seen. People around the world demanded a special knife with more control and balance and we delivered


Satori chef’s knife features a precision, laser-carved index finger hole for superior control. The blade is composed of high quality stainless steel ensuring a sharp, quality knife for the years to come. Premium oak wood handle is probably the most comfortable and secure handle ever created.

ORDER NOW!
ORDER NOW!

Order NOW and get

FREE Recipe Book!

Order NOW and get

FREE Recipe Book!

PERFECT GRIP

The handles consist of high quality Oak Wood. This is a type of hard wood with a characteristic dark texture, creating a perfect grip.

PRECISELY CRAFTED TO THE LAST DETAIL

Each and every detail has been checked and taken into account, providing you the best quality knives.

PRECISELY CRAFTED TO THE LAST DETAIL

All Satori knives are extremely sharp. They are perfectly balanced, which makes it comfortable to hold the knives. Cooking has never been more fun.

1 PERFECT GRIP

The handles consist of high quality Oak Wood. This is a type of hard wood with a characteristic dark texture, creating a perfect grip.

2 PRECISELY CRAFTED TO THE LAST DETAIL

Each and every detail has been checked and taken into account, providing you the best quality knives.

3 PLEASUREABLE IN EVERY WAY

All Satori knives are extremely sharp. They are perfectly balanced, which makes it comfortable to hold the knives. Cooking has never been more fun.

WORLD'S GREATEST PREMIUM CONTROL CHEF'S KNIFE

GET -70% DISCOUNT

WORLD'S GREATEST PREMIUM CONTROL CHEF'S KNIFE

GET -70% DISCOUNT

SEE IT IN ACTION

Video Thumbnail

SEE IT IN ACTION

WHEN TRADITION MEETS MODERN DESIGN

TECHNIQUES PASSED ON THROUGH GENERATIONS

We use high quality stainless steel to craft flawless, durable and beautiful knives inspired by Centuries-old Japanese knife making traditions.


Each Satori knife is carefully crafted using a 138-step design and goes through rigorous testing before every shipment.

IN LOVE WITH THE ART OF KNIFE MAKING

Satori knives were created out of passion for the art of cooking. We wanted to revolutionise the market by being the first to ever create a specialised Kitchen Knife with a unique blade.


Traditional knife making techniques combined with modern approach resulted in this fabulous Satori chef’s knife.

SHARPNESS VS. COMFORT - WY NOT HAVE IT ALL?

Some knives are sharp, but comes with the cost of being fragile and prone to chipping and oxidation.


We believe real kitchen chef should never have such problems. Satori knife is extremely sturdy and sharp. Quality stainless steel and oak handle guarantees great performance.

GET -70% DISCOUNT

WHEN TRADITION MEETS MODERN DESIGN

TECHNIQUES PASSED ON THROUGH GENERATIONS

We use high quality stainless steel to craft flawless, durable and beautiful knives inspired by Centuries-old Japanese knife making traditions.


Each Satori knife is carefully crafted using a 138-step design and goes through rigorous testing before every shipment.

IN LOVE WITH THE ART OF KNIFE MAKING

Satori knives were created out of passion for the art of cooking. We wanted to revolutionise the market by being the first to ever create a specialised Kitchen Knife with a unique blade.


Traditional knife making techniques combined with modern approach resulted in this fabulous Satori chef’s knife.

SHARPNESS VS. COMFORT - WY NOT HAVE IT ALL?

Some knives are sharp, but comes with the cost of being fragile and prone to chipping and oxidation.


We believe real kitchen chef should never have such problems. Satori knife is extremely sturdy and sharp. Quality stainless steel and oak handle guarantees great performance.

GET -70% DISCOUNT

HEAR IT FROM THE PROS

I found it aesthetically pleasing and extremely durable. The blade has a good curve, allowing you to rest your middle finger on it comfortably. Chopping all manner of vegetables and meat was easy. If you’re looking for a reasonably priced chef’s knife get Satori Japan.

- Bernard Descoteaux, Head Chef.

*Sponsored partnership:

HEAR IT FROM THE PROS

I found it aesthetically pleasing and extremely durable. The blade has a good curve, allowing you to rest your middle finger on it comfortably. Chopping all manner of vegetables and meat was easy. If you’re looking for a reasonably priced chef’s knife get Satori Japan.

- Bernard Descoteaux, Head Chef.

*Sponsored partnership:

CUSTOMER REVIEWS

Isaac Tramyer Seyer

Their knives are high quality and really good for chopping. The knife is very sharp and the price is acceptable. Their delivery time was good also. Definitely recommend them.

Rtime Line

This a great product, the design is very ergonimic, a good knife in your hand feels strong and robust. It promotes good grip and rests in your palm securely. It is light enough to cut the vegetables and heavy enough for meat. It has a good weight. Craftmaship and design is superb very much recomended.

David Delgado

good products from this store, the best I have bought, I was satisfied with the purchase, in addition to their excellent price they also have fast shipping

Jorge Viera

excellent product, it works wonderfully, I recommend it, I have a few in my house and I love them!

Brian Andrew

They got the best quality for kitchen knifes. Cooking now is way more fun and easier. The prices are very good and the shipping is fast. I recommend them

Avery Navin

A product of excellent quality, it was the best gift I could give, my father was so happy with it. the page to buy was just as easy and with a fast shipping

Order NOW and get

FREE Recipe Book!

CUSTOMER REVIEWS

Isaac Tramyer Seyer

Their knives are high quality and really good for chopping. The knife is very sharp and the price is acceptable. Their delivery time was good also. Definitely recommend them.

Rtime Line

This a great product, the design is very ergonimic, a good knife in your hand feels strong and robust. It promotes good grip and rests in your palm securely. It is light enough to cut the vegetables and heavy enough for meat. It has a good weight. Craftmaship and design is superb very much recomended.

David Delgado

good products from this store, the best I have bought, I was satisfied with the purchase, in addition to their excellent price they also have fast shipping

Jorge Viera

excellent product, it works wonderfully, I recommend it, I have a few in my house and I love them!

Brian Andrew

They got the best quality for kitchen knifes. Cooking now is way more fun and easier. The prices are very good and the shipping is fast. I recommend them

Avery Navin

A product of excellent quality, it was the best gift I could give, my father was so happy with it. the page to buy was just as easy and with a fast shipping

GET YOUR KNIFE

ORDER SATORI KNIFE WITH 70% DISCOUNT NOW >
Satori Legal Disclaimer

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Contact us:

+1 (786) 889-8785

+48 (511) 210-951

support@get-satori.com

® 2023 Satori All rights reserved.

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FREE Recipe Book!

GET YOUR KNIFE

GET -70% DISCOUNT
Satori Legal Disclaimer

SHOP

Satori Special Offers

ORDER

Track order
Returns & Refunds Policy
FAQ

INFO

Terms of Service
Privacy policy
Shipping policy
Billing policy

CUSTOMER SERVICES:

+1 (786) 889-8785

+48(511) 210-951

support@get-satori.com

® 2023 Satori All rights reserved.

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Satori Legal Disclaimer

Legal Age

When you order and purchase one or multiple knives from Satori or any of their upsell items (Merchandise), you represent that you are of legal age to purchase the Merchandise ordered and that the Merchandise can be purchased and owned in your state, county, and/or city of residence. It is the buyer’s obligation to ensure that they are aware of their place of residence’s rules and regulations in regards to knives and make sure they are not breaking the law by purchasing knives from Satori. Satori will take NO RESPONSIBILITY for false representation by the buyer.


Risks and Accountability

When you purchase the Merchandise after clicking one of our links, you agree to assume all risks related to and/or arising from your ownership and use of the Merchandise and agree to indemnify and hold home.gebasedshop.com/satori, its Administrators, Contributors, Authors, Editors and/or Managers, harmless from any and all claims brought by any person or entity against home.gebasedshop.com/satori related to and/or arising from your ownership and/or use of the Merchandise.


Safe Conduct

Knives and related Satori Merchandise may be dangerous, even deadly, if used improperly, negligently, and/or illegally. When you purchase Merchandise from Satori, you agree that you will use the purchased Merchandise in a safe and legal manner, consistent with all applicable laws, recognized safety rules, and good common sense. You further agree that you will train and supervise minors in the use of Satori Merchandise and that you will take such steps as may be reasonably necessary or required by applicable law to keep Satori Merchandise out of the hands of minors and untrained and/ or immature individuals. home.gebasedshop.com/satori does not encourage the use of any of the advertised products and merchandise in a violent or illegal manner, or the use of it to reach violent and/or illegal ends, according to the appropriate laws and regulations outlined by the purchaser’s jurisdiction and the legal authority governing the purchaser’s state, county, and/or city of residence.

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TERMS OF SERVICE

Thank you for visiting our website - https://sale.get-satori.com/ (hereinafter – “Website”). Please read these Terms of Services (hereinafter – “Terms”) before using the Website, using any of its features or placing any purchase requests. These terms govern your use of the Website and will form a legally binding agreement between You (hereinafter – “User” or “You”) and the operator of the Website whenever you’ll be buying anything on the Website.


If You have not read and/or understood the provisions of these Terms, we recommend that you stop using the Website and refrain from making any purchases via the Website.


1. GENERAL INFORMATION

1.1. Satori (hereinafter referred to as the “Seller”, “We”, “Us”, “Our”) is a brand name and registered trademark that is used and operated by:

LATAYA TMS LLP

27, Old Gloucester Street, LONDON, WC1N 3AX, UNITED KINGDOM

Whenever you will be buying anything on the Website you will be entering into a contractual relationship with Us and this contractual relationship shall be bound and determined by these Terms and applicable laws.

1.2. Please be noted that most of the products that are available for purchase on the Website are sent to the buyers from the Seller’s warehouses located in China. Thus depending on the laws applicable in the country of your residence, your purchased products might be subject to import duties, sales and/or other similar taxes.

1.3. In order to use the Website and make any purchase on the Website you must meet the following minimal requirements:

(a) You have read these Terms and agree to be bound by them;

(b) You are of legal age to enter into a remote contract for buying a knife, as required by Your local laws;

(c) You are using the Website for your own personal interest and do not seek to use the Website for the interest of any other business entity or subject regardless of it being natural or a legal person.

1.4. Please note that the Website is intended and designed for adult users only. The Website is not and will never be intended for use by children or minors.

1.5. If You have read these Terms but do not fully understand the provisions set out herein please contact our customer support team and refrain from buying anything on the Website until you fully understand all the terms and conditions.

1.6. We have the right to prohibit You from accessing and using the Website or any of its features if we have reason to believe that you do not comply with the requirements set out in Clause 1.3. above or if we have a reason to believe that You are in breach of any other provision of these Terms.

1.7. Please be noted that our products are manufactured and will be delivered to you from China. Thus depending on the laws applicable in the country of your residence, your purchased products might be subject to import duties, sales or VAT tax, and/or other taxes.


2. WHAT WE SELL

2.1. The Website is dedicated to selling kitchen knives and accessories under the brand name of Satori (all products sold on the Website shall be collectively referred to as “Goods”).

2.2. Our Goods should not be used by or given to children under any circumstance. Keep away from children at all times and use with caution. Serious injury or even death may occur if used irresponsibly or given to children.

2.3. Please be noted that our Goods are not designed and are not suitable for industrial, commercial or professional use. We sell our Goods for personal use only.

2.4. You can find detailed information about product specifications on our FAQ section here.

2.5. Please be noted that Satori kitchen knives have a blade of 6 inches (15.5 cm) and a total length (blade and handle) of 11 inches (28 cm). Make sure that your local laws allow you to purchase and receive by mail kitchen knives of such dimensions.


3. PRICING, PAYMENTS AND CHARGES

3.1. The final price, inclusive of all taxes and fees for the Goods shall be displayed on the check-out page, on which you will be able to make the purchase. Please be noted that the price on the check-out page does not include any import fees or duties which would be applicable by your local customs. Please be noted that the price on the check-out page does not include any import fees or duties which would be applicable by your local customs.

3.2. Prices for Goods displayed on the Website might be subject to change. We may apply discounts or reduce prices from time to time.

3.3. We reserve the right to modify or discontinue further sales of any products. We will not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of the sale of products.

3.4. Please be noted that we will never apply any conversion rates or charges dependable to your chosen payment method. However, some banks apply conversion rates for outgoing payments and international transfers – thus, we are not responsible for any bank fees or conversion rates that your bank would apply for any payment made to Us. If you notice any differences between the product prices on Our Website or purchase receipt and Your bank account statement, please refer to your bank for detailed explanation of the additional charges.

3.5. We accept payments by credit card, PayPal and other electronic payments only. We will not accept checks, cash or other means for payment, except if ‘cash on delivery’ service would be available in your country (if ‘cash on delivery’ is available at your country, you will be informed about such option on the check-out page).


4. DELIVERY

4.1. Once you have placed your order on the Website and made the payment, we will process your order within 1-3 business days. After your order is processed you should receive the shipment within 4-14 business days if shipping will not be affected by natural occurrences. If you don’t receive your shipment within 4-14 business days please contact our customer support.

4.2. Once your order is processed and ready for shipment, we won't be able to accept any changes to your order or cancel the order. If you change your mind, you can return products as specified in Section 5 (“Returns & Refunds”) below;

4.3. All products purchased on our Website will be delivered to You by EMS, DHL or other similar couriers. After we finish processing your order we will send you confirmation letter containing your shipment tracking number. You can track your order online anytime by visiting https://www.stone3pl.com/index.php?route=services/track or https://www.17track.net/.

4.4. In case your purchase does not reach you within 30 calendar days, please report to our customer support. Please be noted, that in accordance to Article 18(2) of the Directive 2011/83/EU of the European Parliament and of the Council, if You do not receive your purchase within 30 days, you must contact us and inform Us about acceptable additional period of time upon which we will deliver Your purchase. You shall be entitled to terminate the purchase only if We have failed to deliver your purchase within the additional time limit. Please be noted that you cannot claim to not have received the purchased goods if the rules set out in this provision is not followed.

4.5. Please be noted that:

(a) the shipping terms may also be affected by customs, natural occurrences, transfers to the local carrier in your country or air and ground transportation strikes or delays. We will be not responsible for delays if the shipment will be delayed due to the aforementioned reasons.


5. RETURNS & REFUNDS

5.1. If you are unhappy with your purchased Goods you may return items and get a refund, exchange or store credit within 30 days from the delivery date. The 30-day return term will expire after 30 days from the day on which You, or a third party other than the carrier indicated by You, acquires physical possession of the purchased Goods.

5.2. To exercise the right to withdraw and return your purchased Goods, You must contact our customer support team by filling an online contact email support@get-satori.com. After you contact our support team, you will be provided with a return code and return address – please be noted that we will only accept returning goods that will be sent with the provided return code and delivered to the provided return address.

5.3. To meet the withdrawal deadline (30 days) you have to contact us and send the returning Goods to us within 30 days from receiving the Goods.

5.4. If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than within 14 days from the day on which we receive the returning goods from you. We will make the refund by using the same means of payment as you used for the initial transaction.

5.5. Please be noted that we will only accept the returned Goods if it was not used, damaged and sent back to us in the original package. If we determine that the returned products were used but still in an operable and re-sellable condition, we might still make a refund to you, but You will be liable for any diminished value of the Goods resulting from handling the Goods. Thus, if we found that the returned product was used, we reserve the right to not accept the return and not to issue the refund.

5.6. Please be noted that if You want to return Goods bought on the Website You will have to cover the shipping costs which will not be compensated by Us.

5.7. If you do not collect your purchased Goods from the carrier or customs and such Goods are returned to Us, we will make you a refund, USD 5 per one shipment, and diminished value amount (if any) from the returnable amount.

5.8. Please be noted that we will only accept returned products and make refund for them if they will be returned to the address provided by Our customer support and will have the return merchandise authorisation code placed on the returning shipment. Please do not send any returning products to our office address as we won’t be able to accept them.

5.9. Please note that shipping costs are not refundable. We issue refunds for the purchased items, but NOT for the order's shipping costs.


6. WARRANTY

6.1. If you wish to return a defective item please contact our customer support by filling an online contact email support@get-satori.com. When you contact our customer support with a warranty claim please be prepared to provide upon request: (1) photographs of the defective item; (2) your order ID and purchase confirmation letter or payment receipt; (3) a brief description of the defect.


7. PERSONAL DATA AND CONTACTING

7.1. We take necessary precautions and follow industry best practices as well as all requirements set by applicable laws to protect Your personal information from being inappropriately lost, misused, accessed, disclosed, altered or destroyed.

7.2. The Provider ensures that all personal data shall be collected and processed in accordance with all applicable laws. To find out more about how we use and process personal data please read our Privacy Policy.

7.3. Please be noted that we may contact you via phone or email if we need to confirm any details of your order. We may also send you promotional messages if you have agreed to that on the Website.

7.4. If you choose to receive promotional messages from us, either through our website or by sending us your opt-in, you are providing your prior express written consent to receive recurring marketing or promotional messages from us (“SMS”) sent via an automatic telephone dialing system.

7.5. If you will provide us with your express written consent to receive SMS from us, we may also send you a SMS offering to be enrolled in our SMS subscription service. You will be enrolled to subscription only if you opt-in by confirming your acceptance to be enrolled to subscription. If you subscribe to receiving promotional messages we will send you not more than 3 promotional SMS per week.

7.6. You can unsubscribe from receiving promotional SMS from us at any time by replying “STOP”, “END” or “CANCEL” to our SMS. Once we receive your opt-out request we will stop sending you any SMS immediately. If you are unable to opt-out or need additional information please contact our customer support by email or reply “HELP” to our SMS and someone from our team will contact you within 1-2 business days.

7.7. Your wireless service provider’s messaging and data plans may apply to our confirmation text messages and any subsequent text messages, depending on your individual data plan provided by your wireless service provider. Please consult your mobile operator to determine the charges for retrieving data, sending and receiving SMS. Under no circumstances will we or our affiliates be responsible for any SMS or cell phone charges incurred by you or anyone who has access to your cell phone or phone number. Neither we nor the mobile network operators are liable for delays in the receipt or non-delivery of SMS.

7.8. The information we receive from you in connection with the SMS Services may include your cell phone number, the name of your network operator and the date, time and content of your SMS. For more information about how we use your personal information, including phone numbers, please refer to our privacy policy.


8. RULES OF CONDUCT

8.1. Please be noted that our Goods are sold for personal use only. By agreeing with these Terms you confirm that you will only buy our Goods for personal use.

8.2. You may not use our Goods or Services for any illegal or unauthorized purpose nor may you, in the use of the Website, violate any laws. All contents of the Website and the contents of all materials received from us (including graphic designs and other contents) and the relevant parts of the Website belong to the ownership of LATAYA TMS LLP and are protected by the copyright laws. Any use of any copyrights for purposes other than personal use, without our license, constitutes a breach of copyright.

8.3. We have the right, but not obligation, to investigate any illegal and/or unauthorized use of the Website and take appropriate legal action, including without limitation, civil, and injunctive relief if we have a reason to believe that you are violating these Terms or applicable laws. While using the Website, you must:

(a) Not use the Website or any of its contents for any illegal purpose, or in violation of any local, state, national, or international law;

(b) Not violate or encourage others to violate the rights of third parties, including intellectual property rights;

(c) Comply with all policies posted on the Website;

(d) Not transfer, legally or factually, your registered account to another person without our written consent;

(e) Provide honest and accurate information to us;

(f) Not use the Website or any of its contents for any commercial purpose, including distribution of any advertising or solicitation;

(g) Not reformat, format, or mirror any portion of any web page of the Website;

(h) Not create any links or redirections to the Website through other websites or emails, without prior written consent given by us;

(i) Not make any attempts to interfere with the proper functioning of the Website or the use and enjoyment of the Website by other users;

(j) Not commercially resell, redistribute or transfer any Products that you buy from us;

(k) Not interfere in any way with security-related features of the Website;

(l) Not access, monitor or copy any content or information of the Website using any robot, spider, scraper, or other automated means or any manual process for any purpose without our express written permission;

(m) Not claim false affiliations, access the accounts of other users without permission, or falsify your identity or any information about you, including age or date of birth;

(n) Not perform any other activity or action which would be incompliant with these Terms or applicable laws.

8.4. You acknowledge that the Website does not have to be accessible at all times, especially during the necessary hardware and software maintenance periods.


9. DISCLAIMERS

9.1. The Website may provide links to other websites maintained by third parties. Any information, products, software, or services provided on or through third-party sites are controlled by the operators of such sites and not by us or our subsidiary companies. When you access third-party sites, you do so at your own risk.

9.2. We honour the privacy of our customers, thus all testimonials and/or comments displayed on the Website might have fictional names and associative pictures. The identity of the consumers is known to us, but we will never display our users’ true names except when a user gives its express consent to display his/her name and/or image.

9.3. Unless otherwise indicated, this Website is our property and all source code, databases, functionality, software, designs, text, photographs, and graphics on the website are owned or controlled by us and are protected by copyright and trademark laws. It is forbidden to copy or use any of the website's contents without prior written approval by Us.

9.4. THE PRODUCTS OFFERED ON OR THROUGH THE WEBSITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

9.5. THE PRODUCTS SOLD ON OUR WEBSITE ARE DESIGNED FOR PERSONAL USE ONLY. WE DO NOT CLAIM THAT ANY OF OUR PRODUCTS WILL BE SUITABLE FOR PROFESSIONAL, INDUSTRIAL, OR COMMERCIAL USE.

9.6. WE DO NOT WARRANT THAT THE WEBSITE OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THIS SITE OR THE SERVERS THAT MAKE THE SITE AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE EXPRESSLY DISCLAIM LIABILITY FOR ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. EACH USER SPECIFICALLY ACKNOWLEDGES THAT WE ARE NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER THIRD PARTIES, SUBSCRIBERS, MEMBERS, OR OTHER USERS OF THE WEBSITE AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH EACH USER.

9.7. WE DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES ABOUT THE CORRECTNESS, ACCURACY, TIMELINESS, OR RELIABILITY OF THE WEBSITE OR THIRD-PARTY SITES. USE OF ANY INFORMATION ON THE WEBSITE OR THIRD-PARTY WEBSITES IS AT THE USER’S OWN RISK. UNDER NO CIRCUMSTANCES WILL WE BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY RELIANCE ON INFORMATION OBTAINED THROUGH THE WEBSITE.

9.8. Any information provided on the Website is for commercial and recreational purposes only and may not be used as health advice. The Website should not be used in any high-risk activities where damage or injury to persons, property, environment, finances, or business may result if an error occurs. You assume all risk for your use of information provided on the Website.

9.9. We made every effort to display as accurately as possible the colors and images of all materials that appear on the Website. However, we cannot guarantee that your computer monitor's display of any color will be accurate as well as that any display of any product or service on the Website will accurately reflect the actual properties of the product or service that You can find on the Website.


10. INDEMNIFICATION

10.1. You agree to indemnify, defend and hold us and our affiliates, and respective officers, directors, owners, agents, information providers, and licensors harmless from and against all claims, liability, losses, damages, costs, and expenses (including attorneys' fees) in connection with:

(a) Your use of, or connection to, Our Website;

(b) Any use or alleged use of Your account or Your account password by any person, whether or not authorized by You;

(c) The content of information submitted by You to Us;

(d) Your violation of the rights of any other person or entity;

(e) Your violation of any applicable laws, rules, or regulations.

10.2. We reserve the right, at our own expense, to assume defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with us in defence of such claim.


11. LIMITATION OF LIABILITY

11.1. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL WE, OUR SUBSIDIARY COMPANIES, OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE WEBSITE, INCLUDING ITS MATERIALS, PRODUCTS, OR SERVICES, OR THIRD-PARTY MATERIALS, PRODUCTS, OR SERVICES MADE AVAILABLE THROUGH THE WEBSITE, EVEN IF WE ARE ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES. AS SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE LIMITATION MAY APPLY TO YOU IN LESSER EXTENT. IN SUCH STATES, OUR LIABILITY AND THE LIABILITY OF OUR SUBSIDIARY COMPANIES OR AFFILIATES IS LIMITED TO THE GREATEST EXTENT THAT IT CAN BE LIMITED UNDER SUCH STATE LAW.

11.2. In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, health issues, sickness, physical problems, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. In no case shall we be liable for any recommendations, health claims, statements, or any other advice or information provided on the website or any other forms of communication. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

11.3. If You are dissatisfied with the Website, any materials, products, or services displayed on the Website, or with any of the Website’s terms and conditions, your sole and exclusive remedy is to discontinue using the Website.


12. INTELLECTUAL PROPERTY

12.1. With regards to these Terms, intellectual property rights mean such rights as trademarks, copyright, domain names, database rights, design rights, patents, and all other intellectual property rights of any kind whether or not they are registered ("Intellectual Property").

12.2. All Intellectual Property displayed on the Website or provided to You in any other form are protected by law. You may not copy, repurpose, or distribute any Intellectual Property or any other content received from us or found on the Website, including Product descriptions, for any purpose, without our express written permission. For example, you may not copy Product information onto any other website or app. Without limiting the foregoing, the use of our content for commercial purposes is forbidden unless you have our express written permission.

12.3. All Intellectual Property displayed on the Website or provided to you in any other form belong to us, except third-party trademarks, service marks, or other materials, which are used by us. None of such Intellectual Property may be used without the prior written consent of Us or the third party to whom such Intellectual Property belongs.


13. GOVERNING LAW AND DISPUTES

13.1. These Terms and the entire legal relation between you and us shall be subject to the law of Delaware, except when consumer laws would set a specific applicable law or jurisdiction.

13.2. If the You would have any complaints please contact our support team before making an official complaint to any authority or third party. You may contact Us at any time by filling an online contact email support@get-satori.com). We will always put our best efforts to settle any complaints as fast as possible and in a way which would be most favourable to You.


14. MISCELLANEOUS

14.1. If any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms of service, such determination shall not affect the validity and enforceability of any other remaining provisions.

14.2. You can review the most current version of the terms of service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these terms of service by posting updates and changes to our website.

14.3. These Terms and the Privacy Policy (as each may be revised and amended from time to time according to their respective terms) collectively constitute the entire agreement between You and Us.


15. CONTACT INFORMATION

You can contact us by the following details:

Contact email: support@get-satori.com

Phone: +1 (786) 889-8785

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PRIVACY POLICY

Version applicable as of 10 June 2021


1. WHY SHOULD I READ THIS PRIVACY POLICY?

This Privacy Policy (‘policy’) describes how LATAYA TMS LLP (trading as Satori, hereinafter referred to as the “Company”, “we”, “us”, “our”) collects, uses, discloses, and stores your personal information and what statutory rights do you have. We protect your personal information under the EU General Information Protection Regulation (2016/679) (‘GDPR’) and other applicable laws. We may amend this policy unilaterally from time to time. Any such amendments will be effective immediately upon publication, therefore please visit our website regularly for the latest version of this policy.


2.WHO IS RESPONSIBLE FOR PROTECTING MY INFORMATION?

We are: LATAYA TMS LLP, trading as Satori;

Our company number is: +1 (786) 889-8785

Our address: 27, Old Gloucester Street, LONDON, WC1N 3AX, UNITED KINGDOM

Our e-mail address: support@get-satori.com


3.WHY AND HOW DO YOU COLLECT MY INFORMATION?

3.1. TO PROCESS YOUR ORDERS ON OUR WEB SHOP, RECEIVE PAYMENTS AND DELIVER PURCHASED GOODS

When is this relevant for me? What information do you collect about me What is your legal basis to collect my information? Where do you collect the information from? Am I obliged to provide this information? How long do you store information about me?
When you purchase our products First name, last name, delivery address, phone number, email address, information about your paid purchase price and currency, your credit card brand, type, BIN number and credit card issuer country, IP address, language, device type, payment history Contract (Art. 6 (1) (b) of GDPR). From yourself It is a requirement necessary to enter into a contract. If you do not provide this information, you will not be able to purchase and receive our products. 10 years

3.2. TO ENSURE SECURITY OF AND IMPROVE OUR WEBSITE


When is this relevant for me? What information do you collect about me What is your legal basis to collect my information? Where do you collect the information from? Am I obliged to provide this information? How long do you store information about me?
When you use our website or violated our Terms of Service IP address, device information and ID, web browser information, information on your activity at our website, country, information about violations of Terms of Service and inclusion into a blacklist Legitimate interest (security and improvement of our website) (Art. 6 (1) (f) of GDPR) From yourself No 1 month after your last use of website; 10 years for information on violations of Terms of Service and blacklist

3.3. TO PROVIDE YOU WITH CUSTOMER SUPPORT


When is this relevant for me? What information do you collect about me What is your legal basis to collect my information? Where do you collect the information from? Am I obliged to provide this information? How long do you store information about me?
When you submit an inquiry or file a complaint to our customer support First name, last name, e-mail address, country, telephone number, subject of your inquiry, date of your inquiry, content of your inquiry, attachments to your inquiry, reply to your inquiry, customer contact history, order ID Consent (Art. 6 (1) (a) of GDPR)) From yourself

Customer support service providers		 No 10 years from the moment your last inquiry was received

3.4. TO INFORM YOU ABOUT OUR PRODUCTS OR SHOW YOU INTERNET ADS


When is this relevant for me? What information do you collect about me What is your legal basis to collect my information? Where do you collect the information from? Am I obliged to provide this information? How long do you store information about me?
When we want to inform you or ask your opinion about our products or show you internet ads Full name, e-mail, telephone number, IP address, order information, country, postback information, website that directed the company’s website, your interaction with internet add Consent (Art. 6 (1) (a) of GDPR))

Customer relationship

Legitimate interest (direct marketing and internet ads) (Art. 6 (1) (f) of GDPR)		 From yourself

Social media service providers

Marketing service providers

E-commerce providers		 No 5 years, unless you opt-out

3.5. TO INTERACT WITH YOU VIA SOCIAL MEDIA


When is this relevant for me? What information do you collect about me What is your legal basis to collect my information? Where do you collect the information from? Am I obliged to provide this information? How long do you store information about me?
If you interact with our social media profiles (e.g., send a message, follow our profiles, share a post, react to a post) Name and surname, e-mail address, gender, country, picture, message, time and date the message was received, content of the message, message attachments, response to the message, time of response to the message, information about Company’s rating, comments on a post, post shares, information about post reactions. Consent (Art. 6 (1) (a) of GDPR)) From yourself and social media service providers No 10 years from from your last interaction with our social media profiles

3.6. TO CARRY OUT THE SELECTION OF POTENTIAL EMPLOYEES


When is this relevant for me? What information do you collect about me What is your legal basis to collect my information? Where do you collect the information from? Am I obliged to provide this information? How long do you store information about me?
When we receive your application for a job position, when you give us your consent for storing your CV, or we contact you based on the information you publicly disclose on professional social media platforms Full name, e-mail, phone number, CV, work experience, other information you provide us with Consent (Art. 6 (1) (f) of GDPR)

Contract (Art. 6 (1) (b) of GDPR).

Legitimate interest (to contact you if you made your information public) (Art. 6 (1) (f) of GDPR)		 From yourself

Professional social media service providers

HR agencies		 It is a requirement necessary to enter into a contract only where we intend to enter into an employment contract with you. If you do not provide this information, we will not be able to enter into an employment contract with you. 6 months after the end of the relevant recruitment process

5 years after you give us your consent or publicly disclose your information on professional social media platforms

3.7. TO FULFIL STATUTORY ACCOUNTING REQUIREMENTS


When is this relevant for me? What information do you collect about me What is your legal basis to collect my information? Where do you collect the information from? Am I obliged to provide this information? How long do you store information about me?
When you order our products Full name, e-mail address, telephone number, bank account number, address, signature, invoices, reports, accounting documents, payments, paid amounts, other information we are statutorily required to collect Legal obligation (Art. 6 (1) (c) of GDPR) From yourself

Audit service providers		 It is a statutory requirement. If you do not provide this information, you will not be able to buy goods or services from us 10 years following a transaction

3.8. TO DEFEND OUR RIGHTS AND INTERESTS


When is this relevant for me? What information do you collect about me What is your legal basis to collect my information? Where do you collect the information from? Am I obliged to provide this information? How long do you store information about me?
In case we become a party to legal process which you are subject to or we are statutorily required to collect information about you All of the afore-mentioned information, accounting and legal case files, legal documents, other information you provide us with, other information that we are statutorily required to collect and/or provide Legal obligation (Art. 6 (1) (c) of GDPR)

Legitimate interest (to protect our rights and interests) (Art. 6 (1) (f) of GDPR).		 From afore-mentioned sources, law enforcement authorities, parties that are subject to legal process, courts Yes, where we are statutorily obliged to collect personal information 10 years following the end of contractual relationship with us or, whichever is longer, for the duration of legal process and 3 years after a final authority decision came into full force
If the case arises - information about criminal offenses and convictions Establishment, exercise, or defence of legal claims (Art. 9 (2) (f) of the GDPR)

4.WHO DO YOU SHARE MY INFORMATION WITH?


We share your information with information recipients, both within and outside European Economic Area (EEA), in cases where necessary for the above-describe purposes and allowed in accordance with applicable laws.

Information recipient or category of information recipient Purpose of information transfer Country of the recipient European Commission decision on whether a non-EEA country has an adequate level of information protection Suitable safeguards that protect my information, when it is transferred to non-EEA countries
Accounting and audit service providers To fulfil statutory accounting requirements EU N/A N/A
Archiving service providers To keep our archive EU N/A N/A
Electronic communication service providers To operate our electronic communications EU N/A N/A
Attorneys, notaries, bailiffs, auditors, data protection officers, consultants To ensure our compliance, defend our rights and interests EU N/A N/A
E-mail and cloud hosting service providers To operate IT resources Worldwide No EU Standard Contractual Clauses
Banking, payment processing and other financial service providers To process payments Worldwide No EU Standard Contractual Clauses
Marketing and telemarketing service providers To market our products Worldwide No EU Standard Contractual Clauses
Shipping service providers and fulfillment centers To ship our products Worldwide No EU Standard Contractual Clauses
Customer support service providers To provide customer support Worldwide No EU Standard Contractual Clauses
Social media service providers To manage our social media profiles Worldwide No EU Standard Contractual Clauses

5 WHAT STATUTORY RIGHTS DO I HAVE REGARDING MY INFORMATION?

Subject to conditions and limitations established by applicable laws, you have a right (i) to receive a confirmation as to whether we collect the information related to you and to request access to that information; (ii) to correct inaccurate or incorrect information, or to supplement it when it is incomplete; (iii) to delete the information we have about you; (iv) to restrict the use of your information where you challenge the accuracy of the information, object to the processing of the information or need your information for legal purposes; (v) to request your information in a structured, commonly used and machine-readable format (vi) to object to the processing of the information; (vii) to withdraw any consent given to us regarding the processing of your information; (viii) to file a complaint with supervisory authorities; and (ix) not to receive discriminatory treatment while exercising your rights. More detailed information on your rights and the cases where they are applicable is provided in the sections below.


6 WHAT IS MY RIGHT TO REQUEST ACCESS TO INFORMATION?

You have the right to request that we disclose certain information to you about our collection and use of your information. Once we receive and verify your request we will disclose to you the categories of personal information we collected about you, the categories of sources for the personal information we collected about you, our business or commercial purposes for collecting that personal information, the categories of third parties with whom we share that personal information, the specific pieces of personal information we collected about you and other information that we are obliged to provide under the applicable laws. We have disclosed the information to third parties for a business or commercial purpose as described in Section 4 of this policy.


7 WHAT IS MY RIGHT TO RECTIFICATION?

You have the right to obtain the rectification of inaccurate personal information concerning you. Taking into account the purposes of the processing, you have the right to have incomplete information completed, including by means of providing a supplementary statement.


8 WHAT IS MY RIGHT TO REQUEST DELETION OF THE INFORMATION?

You have the right to request the deletion of your information collected and maintained by us in the cases where (i) information is no longer necessary in relation to the purposes for which it was collected or otherwise processed; (ii) you withdraw consent on which the processing is based and there is no other legal ground for the processing; (iii) when you object to the processing and there are no overriding legitimate grounds for the processing, or you object to the processing for direct marketing purposes; (iv) the information have been unlawfully processed; (v) where the information have to be erased for compliance with a legal obligation; (vi) the information have been collected in relation to the offer of information society services directly to a child and subject to a consent. Once we receive and verify your request, we will delete (and direct our service providers to delete) your information from our records, unless applicable laws do not provide for deletion of the information in a particular case (for instance, retaining the information is necessary for us or our service provider(s) to complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you, detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities, comply with a legal obligation, make other internal and lawful uses of that information that are compatible with the context in which you provided it).


9 WHAT IS MY RIGHT TO RESTRICT THE PROCESSING OF INFORMATION?

You have the right to restrict the processing of your information in the cases where (i) the accuracy of the personal information is contested by you; (ii) the processing is unlawful and you oppose the erasure of the personal information and request the restriction of their use instead; (iii) where we no longer need the personal information for the purposes of the processing, but they are required by you for the establishment, exercise or defence of legal claims; (iv) where you have objected to processing.


10 WHAT IS MY RIGHT TO INFORMATION PORTABILITY?

You have the right to information portability in the cases when you seek to receive the information you have provided in a structured, commonly used and machine-readable form or to transmit that information to another controller where the processing is based on consent or on a contract and is carried out by automated means.


11 WHAT IS MY RIGHT TO OBJECT TO THE PROCESSING OF MY INFORMATION?

You have the right to object to the processing of your information where the collection and use is based on a task carried out in the public interest or in the exercise of official authority vested or legitimate interest, including profiling, as explained in Section 3 of this policy, or where you object to the collection of your personal information for direct marketing purposes.


12 WHAT IS MY RIGHT TO WITHDRAW CONSENT?

You have the right to withdraw any consent given regarding the processing of your information where the processing is based on consent, as explained in Section 3 of this policy, and you seek to withdraw it at any time.


13 WHAT IS MY RIGHT TO FILE A COMPLAINT WITH SUPERVISORY AUTHORITIES?

You have the right to file a complaint with supervisory authorities where you want to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the GDPR.


14 WHAT IS MY RIGHT NOT TO RECEIVE DISCRIMINATORY TREATMENT WHILE EXERCISING MY RIGHTS?

When you exercise your rights enshrined in applicable laws, you also have the right to non-discrimination. For example, because you exercised your rights under applicable laws, you will not be denied of any goods or services, charged with a different price, provided a different quality of good and services etc.


15 HOW DO I SUBMIT A REQUEST?

If you would like to exercise your rights described above, please submit a request to us via e-mail at support@get-satori.com or our toll-free telephone number: +1 (786) 889-8785


16 CAN I USE AN AUTHORIZED AGENT?

Sure. You may use an authorized agent to submit a request to opt-out on your behalf if you provide us with the authorized agent written permission to do so. If this is the case, please provide us with a copy of the said permission as instructed under the Section 18 of this policy below. We may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf. You may also make a request on behalf of your minor child.


17 DO YOU ENGAGE IN AUTOMATED INDIVIDUAL DECISION-MAKING, INCLUDING PROFILING?

No, we do not make decisions based solely on automated processing, including profiling, which would produce legal effects concerning you.


18 DOES YOUR WEBSITE PLACE COOKIES ON MY DEVICE?

Yes, our website places the following cookies on your device

Cookie Name Cookie Description Cookie Expiry
Strictly Necessary & Statistics Cookies
_fbp Used to distinguish and keep track of unique users 3 months
_ga This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. 2 years
_gat This cookie is used b y Google Analytics to throttle request rate. 1 day
_gid This cookie stores and update a unique value for each page visited and is used to count and track page views. 1 day
__cfruid Cookie associated with sites using CloudFlare, used to identify trusted web traffic. During your session only
_fw_crm_v Used to track Visitor/User identity and chat sessions performed by the User 1 year
_hjid Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. 1 year
_uetvid This is a cookie utilised by Microsoft Bing Ads. It allows us to engage with a user that has previously visited our website. 1 year
XSRF-TOKEN This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks. 1 day
enence_session This is used to hold information about your current visit with us. This cookie is essential to the functionality of the site. While visiting the website only
c This cookie is used in order to detect spam and improve the web site's security. Does not store visitor specific data. 2 years
soundestID This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website. While visiting the website only
soundtest-views Assigns a specific ID to the visitor - This allows the website to determine the number of specific user-visits for analysis and statistics. While visiting the website only
Marketing Cookies
ads/ga-audiences This cookie is used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across web sites. While visiting the website only
REST/webTracking/v1/event This cookie measures the efficiency of the web site’s marketing. The cookie is used to measure the conversion rate between website marketing and telephone response. While visiting the website only
Targeting Cookies
_gat_gtag_UA_136786017_1 This cookie is part of Google Analytics and is used to limit requests (throttle request rate). 1 minute

18 HOW CAN I MANAGE COOKIES?

You can configure your browser to decline some or all cookies or to ask for your permission before accepting them. Please note that by deleting cookies or disabling future cookies you may be unable to access certain areas or features of our website. You can control the use of functionality cookies, targeting cookies or advertising cookies by adjusting your browser settings. To find out how to manage cookies in your browser, please visit one of the links below:




19 HOW CAN I CONTACT YOUR DATA PROTECTION OFFICERS?

If you have any questions, comments, or complaints regarding how we collect, use, and store your personal information, our data protection officers are ready to help you. If you need their help, you may contact them at any time via support@get-satori.com

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SHIPPING POLICY

Shipping & Handling


LATAYA TMS LLP ships to most countries around the world using the fastest delivery methods available to us.


Tracking:


Please follow these instructions:


  1. Copy either your:
  • order number,
  • tracking number or
  • email address.

2. Open the tracking page


3.Paste any of the information mentioned above into the designated field on the page and press “track.”


4.You can now track your order status.


The processing time for orders is 1-2 business days. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.

United States 7-12 d.
Germany 10-14 d.
Sweden 10-14 d.
Austria 10-14 d.
Canada 12-18 d.
France 10-14 d.
Italy 10-14 d.
Spain 10-14 d.
Switzerland 12-15 d.
Great Britain 8-12 d.
Norway 10-14 d.
Colombia 12-18 d.
Netherlands 8-12 d.
Poland 8-12 d.
Belgium 10-14 d.
Brazil 12-18 d.
Finland 10-14 d.
Argentina 12-18 d.
Czech Republic 10-14 d.
Romania 10-14 d.
Mexico 8-12 d.
Slovakia 10-14 d.
Denmark 10-14 d.
Ireland 12-15 d.
Hungary 10-14 d.
Australia 10-14 d.
Greece 10-14 d.
Portugal 12-18 d.
Bulgaria 10-14 d.
Croatia 10-14 d.
Luxembourg 10-14 d.
South Africa 12-18 d.
Thailand 10-14 d.
New Zealand 10-14 d.
Cyprus 10-14 d.
Latvia 12-18 d.
Korea 5-8 d.
Turkey 10-14 d.
Estonia 12-18 d.
Ukraine 10-14 d.
Malaysia 10-14 d.
Malta 10-14 d.
Lichtenstein 12-18 d.
Japan 10-14 d.
Philippines 1-5 d.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from EMS, DHL to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges.


Shipping & Handling Charges are as follows:


£9.95

Romania1-4 d.
Philippines1-4 d.
Spain1-5 d.
Italy1-4 d.
Poland1-4 d.
Thailand1-4 d.
Malaysia1-4 d.
Germany1-4 d.
Czech Republic1-4 d.
Slovakia1-4 d.
Bulgaria1-4 d.
Portugal1-4 d.
Greece1-4 d.

Shipping & Handling Charges are as follows:


An estimated shipping and handling charge is up to $9.95


DAMAGE


If your Satori order was damaged in transit, we will be more than glad to offer you a free of charge replacement, please contact our Customer Support Team via Contact us Form.


Please note that you will have to provide us with:

1. Pictures of the damaged item.

2. Pictures of the damaged packaging.


**The damaged item will have to be returned for inspection to our return address provided by our Customer Support Team**


Please note that not clearing the item out from customs, refusing or not claiming the order, providing a wrong address might cause the parcel to return back to us or be disposed of, in such case, a restocking fee of 15% will apply as per standard return policy, furthermore, $5/shipment will be deducted from the total amount of the refund ***


Last Edited on 2022-06-14

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BILLING POLICY

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.


These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.


You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.


For more detail, please review our Returns & Refunds Policy.


We accept payments by supported credit cards, PayPal and other electronic payment systems.


We do accept checks or other means for payment only if these options are available in your country. We also offer cash on delivery service for a selection of countries. If cash on delivery is available in your country, you will be informed about such an option on the checkout page.


The final price, inclusive of all taxes and fees for the Goods shall be displayed on the check-out page, on which you will be able to make the purchase. Please be noted that the price on the check-out page does not include any import fees or duties which would be applicable by your local customs.


Prices for Goods displayed on the Website might be subject to change. We may apply discounts or reduce prices from time to time.


We reserve the right to modify or discontinue further sales of any products. We will not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of the sale of products.


All prices displayed on the Website are inclusive of international shipping costs and taxes. However, please be noted that consumers from different countries may see product prices which would be slightly different – the prices may be affected by the Value Added Tax (“VAT”) which would or would not be applicable depending on each case. Also, depending on your shipping address, some buyers might have to pay import fees.


Please be noted that in the case defined in Terms of Service, your shipment may be subject to import fees and customs charges. However you will never be double charged with the same taxes – we won’t ask you to pay VAT or import fees if your requested product will be sent to You directly from China.


Please be noted that we will never apply any conversion rates or charges dependable to your chosen payment method. However, some banks apply conversion rates for outgoing payments and international transfers – thus, we are not responsible for any bank fees or conversion rates that your bank would apply for any payment made to Us. If you notice any differences between the product prices on Our Website or purchase receipt and Your bank account statement, please refer to your bank for detailed explanation of the additional charges.

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Return Policy

We understand that sometimes things change and you may need to return your order. That's why we set-up a 30 day return policy for you

30-Days Satisfaction Guarantee


You can return your products purchased from us within 30 days from receiving and receive a refund, exchange or store credit for future purchases, if:

(a) You have received a product with damaged or contaminated package;

(b) You have received a product that is defective or otherwise bad;

(c) You have received a wrong item;

(d) You have changed your mind and want to return a product.


We only offer this 30-day returns policy for products purchased on this website/ If you have purchased “Satori” products from other sellers, please refer to the purchase site for returns, as such returns might be subject to the seller’s policy over which we have no control.

Order received

30 days

CAN RETURN

Fill contact form

3 business days

Customer support will send you:

link to returns form;

RMA number;

return address.

Send us return parcel +

tracking number

Parcel received

14 business days

Order received

30 days

CAN RETURN

Fill contact form

3 business days

Customer support will send you:

link to returns form;

RMA number;

return address.

Send us return

parcel +

tracking number


Parcel received

14 business days

Please note that shipping costs are not refundable.


Steps To Take When Returning A Product


Step #1 - Contact our Customer Support Team by filling out a contact email support@get-satori.com within 30 days of receiving your ordered products. Please provide to the customer support with your Full Name, Email and Order number, and briefly describe the reason for why you want to return the product.


Step #2 – Our customer support team will respond to your inquiry within 3 business days and if your return request meets the terms and conditions set in this Return Policy and the Terms of Service, our customer support team will provide you with a link to a returns form. After you provide us with all the necessary information, we will provide you with a Return Merchandise Authorisation (“RMA”) number and Return address.


Step #3 – re-pack your product safely and securely, attach the provided RMA form in a visible place on the package and send us the returning products to the Return address given to you by our customer support team. Please note, that we will only be able to accept returned products only if they will have the RMA number attached and are sent to our indicated Returns address.

Un-defective items must be returned in manufacturer's condition, in original and undamaged packaging. For defective items, please contact our customer support prior to arranging the return.


Step #4 - Send us the tracking number of the returning parcel and your unique return link. Please note that the return shipping fees will not be refunded or compensated for. Returns without tracking numbers might be refused by our warehouse, please make sure to use registered mail or other trackable shipment method and don’t forget to provide us with the tracking number.


Step #5 - Once we receive the returned products and inspect them, we will issue a refund within 14 days. Please be noted that your returned shipping fees will not be compensated by us.

Once A refund is issued, it normally takes up to 3-5 business days for the refund to be shown in your bank statements. The refund will be sent back to you to the original source of payment that you used to pay for the order.


Please refer to our Terms of Service for more information about our returns & refunds policy.

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FAQ

Frequently Asked Questions

SATORI PREMIUM KITCHEN KNIVES QUESTIONS
ARE SATORI KNIVES DESIGNED EXCLUSIVELY FOR CHEFS?

No. Satori knives are specifically designed for the most comfortable use. They are extra sharp, very well balanced and feature a unique curvy shape to provide you with ultimate control in your kitchen. Satori knife is a perfect tool for a professional chef and a regular cooking enthusiast alike.

ARE SATORI KNIVES SAFE TO USE?

Yes! Satori knives are extra-sharp and their blades dull very slowly. The sharp blades increase their safety. Most of the kitchen accidents involve blunt knives, as you have to apply force to effectively use them (knives or produce tend to slip in such cases, which often results in minor injuries). Satori knife is extra sharp, so no force is required to use it. Satori knife is perfectly designed for ultimate control and balance which makes kitchen accidents very unlikely.

WHAT ARE THE SPECIFICATIONS OF A SATORI KNIFE?

Length (blade and handle) 28 cm / 11

inchesLength (blade) 15.5 cm / 6

inchesWidth (blade and handle) 5 cm / 2

inchesWeight 252 g / 0.5 pound

Angle of the curve °38

Blade material Stainless Steel (18/10 electroplated)

Handle material Oak wood / carbon onyx

WHAT MATERIALS ARE USED TO MAKE SATORI?

Satori knives are made from 18/10 electroplated steel and then joined with a handle made of ancient oak wood or carbon onyx material.

DOES THE HOLE CUT OUT ACTUALLY HELP TO IMPROVE THE KNIFE'S CONTROL?

Yes! Our best-selling premium control chef’s knife is scientifically proven to allow for more control as it was specifically designed so the index finger can be in contact with the blade, allowing for more hands-on experience.

HOW DO I MAINTAIN A SATORI KNIFE?

Dos:


DO use the hole for your index finger for ultimate precision & control;

DO carefully clean the blade to prevent food accumulation in its dimples;

DO hand wash your Satori knife and dry it immediately after each use;


Don’ts:


DO NOT use force while using a Satori knife. It is a sharp, precise tool - force is not needed;

DO NOT put Satori in the dishwasher. Doing so may affect the knife's quality;

DO NOT store the knife in the damp place to prevent rust.

OTHER SATORI FAMILY PRODUCTS
SATORI KITCHEN SCISSORS QUESTIONS
CAN I USE THESE SCISSORS TO CUT FOOD?

Yes! The Satori Kitchen Scissors are specially designed to help you with all of your kitchen tasks including cutting meat, vegetables, and cracking nuts.

ARE THE SATORI KITCHEN SCISSORS DISHWASHER SAFE?

Yes! The Satori Kitchen Scissors are made from high-grade stainless steel making them easy to clean. You can wash them in the sink or place them in the dishwasher.

ARE THESE KITCHEN SCISSORS RELIABLE?

The Satori Kitchen Scissors are extremely reliable. They are strong enough to help you with any task in the kitchen and have an ergonomic design that will make all of your cooking jobs much easier. Your friends and family will be amazed at your skills!

ARE THE SATORI KITCHEN SCISSORS DURABLE?

These scissors are made from high-quality stainless steel and are strong enough to handle any job in the kitchen. They are extra sharp and can endure any task that you put them to.

WHAT ARE THE BENEFITS TO USING THE SATORI KITCHEN SCISSORS?

The Satori Kitchen Scissors will make prepping all of your meals a much easier task. Whether you are cracking bones, cutting thick slices of meat, or finely chopping herbs from the garden, the Satori Kitchen Scissors can handle it all. Plus, you don’t have to worry about cleaning your cutting boards or counter tops. Simply chop right into your bowl, pan, or plate.

SATORI LEATHER SHEATH QUESTIONS
HOW DOES THIS SHEATH HELP PROTECT MY SATORI KNIFE?

Knives are prone to chipping and can get dull if they aren’t cared for properly. This will affect how well you are able to perform in the kitchen. The Satori Leather Sheath is made from high quality leather that is specifically designed to fit your Satori knife perfectly. It is padded to protect against accidental bumps and will keep your blade sharp and intact.

IS THIS SHEATH DURABLE?

The Satori Leather Sheath was made with durability in mind. It is handcrafted from the finest grade leather material by artisan leather craftsmen. It is perfect to carry with you when you go camping or fishing and can withstand even the toughest wear and tear.

DOES THE SHEATH REQUIRE EXTRA CARE?

To keep your leather sheath in the best possible condition, you should treat it regularly with a good quality leather cleaner. This will keep the material soft and supple and will ensure you are always proud to show off your Satori knife.

WHAT ARE THE GREATEST BENEFITS TO HAVING THIS LEATHER SHEATH?

Whether you are a home cook or a professional chef, your knives are an investment that need to be kept safe. This top-quality leather sheath will safely store your Satori knife, keeping the blade sharp and free from knicks and scratches.

CAN I STORE MY OTHER KNIVES IN THIS LEATHER SHEATH?

The Satori Leather Sheath has been perfectly designed to protect your Satori knife. Our artisan leather-workers have created a sheath that will safeguard your Satori but will not fit other knives properly.

YOUR SATORI ORDER / DELIVERY STATUS AND SHIPPING
WHERE IS MY SATORI ORDER?

You can check your order status by entering your email address used for the order and/or your tracking number here

I HAVE COMPLETED THE ORDER BUT DID NOT RECEIVED MY ORDER CONFIRMATION

There are multiple reasons as to why you may not have received your order confirmation:

  • It is possible that you have entered your email address incorrectly.
  • Please check your spam folder. It is possible that the order confirmation has been filtered as spam.
  • The order process may have not been completed correctly.

If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.

CAN I CHANGE MY ADDRESS?

As long as your order has not left our warehouse we can still change and correct your delivery address. Please reach out to our customer service via the contact form you can find below using the subject "Address change". Your delivery address will then be adjusted. Once your order has left our warehouse we can no longer change your delivery address.

HOW CAN I CANCEL MY ORDER?

If you wish to cancel your order please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage it is possible we may still be able to change or cancel it.


However, please be aware that we are often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of it being placed.

CAN I CHANGE MY ORDER?

As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order and effectively change it on your own.

HOW CAN I GET MY INVOICE?

Your invoice was sent to the email you provided in your order details. If you haven’t received it, please contact our customer support at: lataya.tms.llp@outlook.com

WHEN WILL MY ORDER ARRIVE?

The processing time for orders is 1-2 business days. After that, delivery times are as follows:

Please keep in mind that during holidays or limited edition launches this time may vary. Thank you for your patience.


Please read our shipping policy for more information.

HOW CAN I TRACK MY ORDER?

Please follow these instructions:


  1. Copy either your:
  • order number,
  • tracking number or
  • email address.


2.Open the tracking page


3.Paste any of the information mentioned above into the designated field on the page and press “track.”


4.You can now track your order status.

HOW MUCH DOES THE SHIPPING COST?

Satori shipping fee is $9.95

RETURNS AND CLAIMS
HOW CAN I RETURN MY SATORI PACKAGE?

Within 30 Days Period from the delivery date of your order (to be determined by the tracking number provided) any customer who is not satisfied can return the product for a refund or replacement. Please contact our customer support explaining why you want to return your product so our support team can send you further instructions:


lataya.tms.llp@outlook.com


Return shipping will have to be covered by the customer and any related fees will not be compensated by us.


Read more about our return policy here: Return Policy

HOW LONG DOES IT TAKE TO PROCESS MY REFUND?

We will give a refund for the returned product within 14 days from receiving the product at our return address. However, please note that we will only accept the returned product if it was not used, has not been damaged and has been sent back to us in the original packaging. A refund might take up to 5 days to reach your bank account after it's made.

HOW TO FIND YOUR ORDER NUMBER?

STEP 1. Look for order confirmation number in your email

STEP 2. Fill the “Order number” field above with your order confirmation number.

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